We value our royalty and interest owners, which is why Giant Energy Co., LP is committed to providing excellent customer service. Our owner relation department assists approximately 10,000 mineral interest owners with various issues including: change of address, transfer of interest ownership, revenue payments, production questions, and joint interest billing. We work quickly to ensure that your inquiries and questions are attended to in a timely manner.

In an effort to facilitate accurate and quick communication with our interest owners, we have provided information regarding various topics about which you might have questions (below). Please utilize the information to answer most commonly asked questions.

If the information provided on this page does not answer your questions, please contact us at [email protected].


How do I change my address for receiving payments?

Please use the attached form. We do not accept address changes by telephone.

Please mail the Change of Address form to:

Giant Energy Co., LP
Attention: Change of Address
12850 Spurling Rd, Suite 200
Dallas, Texas 75230


What documents do I need to make other changes on my account?


Does Giant Energy Co., LP provide for direct deposit?

Yes, we do offer a direct deposit option. Please complete and submit the ACH Enrollment Form to receive revenue payments via direct deposit.


Can I receive my check detail electronically?

Yes. Please email [email protected] and provide your six-digit owner number and your preferred email address.


Who do I contact regarding my revenue check and what information should I include to help answer my question?

Please email us at [email protected] or call our Revenue department at 972-644-4710. Please include your name, owner number, daytime phone number, and the last four digits of social security number for verification along with your question.


Can I expect to get a 1099 every year?

Royalty owners who received $10 or more in gross revenues and working interest owners who earned $600 or more in gross revenues in the calendar year will be mailed a 1099 by January 31st of the following year. The income reported to the IRS is your gross income prior to any other deductions or taxes. The 1099 will also list any state or US withholding amounts deducted from your revenue checks. We do not send 1099s to corporations.


What should I do if my check is lost, stolen, or older than 90 days?

If your check is stolen, contact Giant Energy Co., LP immediately at (972) 644-4710. Any check greater than three months old should be marked “VOID” and sent back to Giant Energy Co., LP. We will reissue the check on our next revenue check run once the check is received.


I have not received my check in several months, what do I need to do?

Your account will only generate a check if the amount is greater than $100. If your account does not have $100 after 12 months, but does have more than $10, you will receive a check when we mail out our minimum suspense checks, usually during the summer months.


When should I expect my current month revenue check?

Please allow 10 business days to receive your current month revenue check after the end of the month.


What should I do when an owner of record dies?

The requirements for ownership transfer due to death vary by state and are dependent on whether or not the decendent had a will. Click the button below to find a list of the necessary documents or contact our Land Department at [email protected].

Required Documents for Changes

What if I need to make changes or requests regarding a family member’s interest?

You will need to provide a Power-of-Attorney signed by the family member, and authorizing you to act of his or her behalf.


What is a Division Order?

A Division Order is an authorization for payment by the owner directing the operator to pay the owner in accordance with the decimal interest set out in the Division Order at the address reflected on the Division Order. The owner should always verify the accuracy of the information contained in the Division Order prior to signing and returning the instrument. The owner must provide the correct social security number/tax identification number to the operator to avoid suspension of interest and the deduction of back-up withholding as required by the Internal Revenue Service. The owner should maintain a copy of the Division Order for future reference.


Why are royalty payments suspended?

    Payment may be suspended for several reasons as shown below:

  • Social Security or Tax ID number not provided
  • Unsatisfied Title Requirements
  • Pending Transfer of title
  • Death
  • Address Unknown
  • Affected by Litigation
  • Other

Why does the amount of my royalty payment change from month to month?

Changing market conditions can cause price fluctuations; in addition, mechanical problems, and routine maintenance can temporarily affect production. Check amounts may vary from month to month depending on production volumes, price of product, marketing arrangements, changes in tax laws or any other adjustments that may occur.


Why are adjustments made to my payment?

Giant Energy Co., LP strives to disburse revenue in accordance with an owner's lease agreement and state statutes. If an error or discrepancy is discovered, a correction will be made and adjustments may result. For instance, Giant NRG Co., LP may be given inaccurate production figures or pricing from a purchaser; an adjustment would be required to correct this.


Why does my payment differ from others in my family?

Payments may differ from other family members for several reasons: non-resident tax laws, rounding of decimal interest, owners may be setup with different check limits, and ownership interest may vary between family members.


Who do I contact if I want to sell my interest?

You may contact our Acquisitions Department at [email protected].


Where can I research unclaimed property?

A helpful website is www.naupa.org, which contains links to unclaimed property records for participating states. You can also research unclaimed funds directly from state websites.


Why is backup withholding deducted from my revenue check?

A valid Tax Identification Number or Social Security Number must be provided to Giant Energy Co., LP for reporting and identification purposes. If it is not, the Internal Revenue Service requires withholding of 28% of all revenues (30% for foreign residents) until the information is provided. In addition, Giant NRG Co., LP is required by several states in which we operate to withhold state taxes. There may be other legal reasons which require Giant NRG Co., LP to withhold.


How do I provide you with my social security number or tax ID number?

You should complete the IRS’s Form W-9 and email [email protected], fax (972) 661-2701, or mail it to us. You can download a copy of the form here.

IRS Form W-9

Please mail the W-9 to:

Giant Energy Co., LP
Attention: Revenue Department
12850 Spurling Rd, Suite 200
Dallas, Texas 75230